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Terms and Conditions of Reseller Agreement

Store Locations & Approvals

All new store locations — including online stores — must receive prior approval from the Dromedaris Marketing and Sales Executive.
In the event of a potential conflict between retailers, the Original Retail Location (ORL) will be given the first opportunity to purchase new seasonal styles, provided the ORL account is in good standing.

Online & MAP Compliance

  • Approved online retailers must maintain compliance with Dromedaris' Minimum Advertised Price (MAP) policy.

  • Frequent MAP violations may result in the revocation of online selling privileges.

  • Approved retailers are not permitted to sell Dromedaris products on third-party platforms or alternative websites without written authorization from Dromedaris.

Credit Terms & New Accounts

  • Dromedaris standard payment terms are Net 30 Days with approved credit.

  • New accounts must complete, sign, and submit a Dromedaris Credit Application for approval before any orders are processed.

Accounts in Collection Status

  • Any account placed in collection must bring its balance current within 30 days in order for merchandise to be shipped or new orders to be processed.

Delivery

Initial Order Requirements

  • Initial orders must meet a minimum of twelve (12) pairs.

Drop-Ship Orders

  • A $10.00 service charge applies to any drop-ship order sent to an alternative address.

  • For third-party online accounts, prepayment by credit card is required prior to shipment unless otherwise agreed upon in writing.

Shipping & Delivery

  • Dromedaris will make every effort to ship in-stock items within 48 hours.

  • Please allow a 16 to 18-week delivery window for items not currently in stock.

  • All backorders are considered valid unless specifically canceled, and will be shipped as items become available. Standard shipping charges apply.

  • Orders are shipped via FedEx or UPS Ground unless otherwise requested.

Shipping Origin

All Dromedaris merchandise will ship from:
Dromedaris USA Inc.
1507 Ricefield Dr #210
Houston, TX 77084

Contacts

Refused Shipments

  • If a shipment is refused for any reason other than a confirmed shipper error, a fee of $10.00 per pair plus all applicable shipping costs will be charged.

Claims

  • All claims must be submitted within seven (7) business days of receipt of shipment.

Delivery Notifications

  • Customers will be notified of any anticipated delivery delays as soon as possible.

Invoice Payment & Delinquency

  • Failure to pay invoices on time, post-dating of checks, or returned (bounced) checks are grounds for order holds and non-shipment.

  • Accounts with delinquent invoices sent to collections will be responsible for all associated collection fees, including legal costs.

Returned Check Policy

If a payment fails to clear the bank:

  1. A $30.00 service charge will be added to the account balance for each returned check.

  2. No additional orders will be accepted until the check has cleared.

  3. Future orders may be subject to C.O.D. Certified Check payment terms.

Late Payments

  • A 1.5% monthly service charge will apply to all overdue balances.

Discrepancies & Deductions

  • Dealers are responsible for inspecting all shipments and must report any invoice discrepancies within seven (7) business days of receiving goods.

  • Unauthorized deductions from payments will not be accepted. All credits must be supported by an issued credit memo from Dromedaris.

Accepted Payment Methods

  • We accept Checks, Debit/Credit Cards, including Visa, MasterCard, Discover, American Express, and Diners Club.

Mailing Address for Checks

Dromedaris USA, Inc.
1507 Ricefield Dr, Suite #210
Houston, TX 77084
USA

 

Returns

Defective Merchandise

  • Returns will be accepted for defective merchandise only.

  • If the product is repairable, Dromedaris may choose to repair the item at its own cost before authorizing a replacement or issuing a credit.

Return Authorization (RA) Required

Invalid or Rejected Returns

  • Returns submitted with an invalid RA number will incur an $8.00 per pair restocking fee.

  • Rejected RA items will be either returned at the customer’s expense or destroyed after 30 days, if no return arrangement is made.

Non-Defective Returns (If Approved)

  • If Dromedaris authorizes a return for non-defective merchandise, an $8.00 per pair restocking fee will apply.

  • Non-defective returns must be arranged within 45 days of the original receipt date.

Packaging Requirements

  • Any box returned in an unsaleable condition or with pricing stickers attached will incur a $7.00 per box re-boxing fee.

Return Address

All approved returns must be shipped to:
DROMEDARIS USA, Inc.
1507 Ricefield Dr, Suite #210
Houston, TX 77084

Authority & Terms

  • No agent or representative of Dromedaris is authorized to modify these terms or make any warranty not expressly stated herein.

  • Conditions of Sale, Return Policies, and Credit Terms are subject to change without notice.

MAP Policy

The Dromedaris Minimum Advertised Price (MAP) policy is designed to regulate the retail price that Dromedaris products can be sold for in print and online. MAP pricing is an essential element in maintaining the quality image associated with the Dromedaris brand and the profit margins of our retail partners and controlling intra-brand competition amongst our retailers.


MAP Definition

The Minimum Advertised Price is defined as the Manufacturer’s Suggested Retail Price (MSRP) provided by Dromedaris. Retailers may sell above MAP, but not below it in any advertised format.

Media Coverage

Products may not be advertised in any print or online media at a price below the established MAP.

Product Coverage

This policy applies to all current season and re-orderable styles.
Styles listed by Dromedaris as “clearance” or “discontinued” are exempt from MAP.

Pricing Reference Materials

An updated Dromedaris Line Sheet is issued each season, clearly listing the MSRP for all active products. This serves as the official MAP reference for retailers.

Permitted Promotions

  • Free shipping promotions on Dromedaris products are allowed.

  • Dealers are not required to display pricing in ads, but if pricing is shown, it must meet or exceed MAP.

Online Sales Compliance

  • The price displayed online must not fall below MAP, even in cases of:

    • Site-wide promotions

    • Multi-brand discounts

    • Cart-level markdowns

  • This policy applies to all aspects of online promotion, including:

Promotional Approval

All online promotions involving Dromedaris products must be pre-approved in writing by the Dromedaris:

Price Omission Option

Dealers may choose to advertise products without pricing. However, if a price is included, it must comply with the MAP policy.

MAP Violations & Sanctions

Failure to comply with this policy will result in the following sanctions:

  • 1st Violation: Written warning and request for immediate correction.

  • 2nd Violation: Temporary suspension of shipments.

  • 3rd Violation: Cessation of all shipments and possible termination of retailer status.

Dromedaris reserves the right to revise this policy and its enforcement at any time without notice. It is each dealer’s responsibility to stay informed of current MAP terms and comply accordingly.


View our newest Catalog for 2025

 

View and Download our latest 2025 Dromedaris Price List