Oyster Bay Leather & Canvas Sneaker - Ophelia Butterfly

• 30-Day Returns — Items must be returned within 30 days of the original purchase date.
• Items must be unworn and include all original tags and packaging, including the shoebox.
• Refunds are issued to the original payment method within 5 business days of receiving the return at our warehouse.
• To begin your return, log in to your account at account.dromedarisfootwear.com.
• Return Shipping: Customers are responsible for return shipping costs. If you are located in the contiguous 48 states, we can provide a prepaid return label for your convenience — $16 for the first pair and $8 for each additional pair, deducted from your refund. Customers in Alaska and Hawaii must arrange their own return shipping. To request a label, log in to your account at account.dromedarisfootwear.com to begin the return process.
• Free Shipping Threshold: If your return reduces your order total below $195, the standard outbound shipping charge will be deducted from your refund, as your order would no longer qualify for free shipping.
• No Exchanges — We do not offer exchanges. If you need a different size or style, please return your item and place a new order.
• All sales, including sale-priced items, are eligible for a full refund within 30 days under the same policy above.

IMPORTANT DETAILS

• Original shipping fees (including expedited or upgraded shipping) are non-refundable.
• We will email you a confirmation once your return is received at our warehouse.

Need Help?
Email us at info@dromedarisfootwear.com

FREQUENTLY ASKED QUESTIONS

Will I be refunded for shipping charges on my original order?
Original shipping fees are non-refundable. If you received free shipping and your return brings your order below $195, the standard shipping charge will be deducted from your refund.

Why haven't I seen my refund on my credit card yet?
Even after we process your refund, it can take an additional 2–10 business days for the credit to appear on your statement, depending on your card issuer.

Do international customers pay duties and taxes?
Yes. We ship internationally on a Delivered Duty Paid (DDP) basis — all duties and taxes are calculated and collected at checkout. There are no surprise charges upon delivery.

What is the return policy for international orders?
International orders are shipped DDP — duties and taxes are collected at checkout. Please note that duties and taxes are non-refundable on returned items, as these fees are remitted to the applicable customs authority and cannot be recovered. Customers are responsible for all return shipping costs. Refunds will be issued for the product price only, within 5 business days of receiving the return at our warehouse.

How do I return a defective or incorrect item?
If you received a defective or incorrect item, please email us at info@dromedarisfootwear.com and we will make it right.